Refund policy
Refund and Replacement Policy
Effective Date: August 10th, 2023
Thank you for shopping at DelightfullyHot.com, a division of Glenn Food Co. We strive to provide you with the highest quality products and exceptional customer service. Please read our Refund and Replacement Policy carefully before making a purchase.
1. Refund Policy:
We understand that your satisfaction is of utmost importance, and we stand behind the quality of our products. However, due to the nature of our business and losing control of transit times once packages leave our facility, we operate under a strict no refund policy. Once an order is placed and processed, we are unable to offer refunds for any reason, including but not limited to change of mind, personal preferences, shipping delays or dissatisfaction with the product.
2. Replacement Policy:
While we do not offer refunds, we are committed to ensuring that your shopping experience with us is as delightful as possible. In the event that you receive a product that is broken or damaged during transit, we are pleased to offer a replacement for the damaged item.
Effective Date: August 10th, 2023
Thank you for shopping at DelightfullyHot.com, a division of Glenn Food Co. We strive to provide you with the highest quality products and exceptional customer service. Please read our Refund and Replacement Policy carefully before making a purchase.
1. Refund Policy:
We understand that your satisfaction is of utmost importance, and we stand behind the quality of our products. However, due to the nature of our business and losing control of transit times once packages leave our facility, we operate under a strict no refund policy. Once an order is placed and processed, we are unable to offer refunds for any reason, including but not limited to change of mind, personal preferences, shipping delays or dissatisfaction with the product.
2. Replacement Policy:
While we do not offer refunds, we are committed to ensuring that your shopping experience with us is as delightful as possible. In the event that you receive a product that is broken or damaged during transit, we are pleased to offer a replacement for the damaged item.
3. Eligibility for Replacement:
To be eligible for a replacement of a broken or damaged item, please follow these steps:
- Step 1: Within 7 days of receiving your order, please send an email to hello@glennfoodco.com with the following information:
- Your full name
- Order number
To be eligible for a replacement of a broken or damaged item, please follow these steps:
- Step 1: Within 7 days of receiving your order, please send an email to hello@glennfoodco.com with the following information:
- Your full name
- Order number
- Shipping Address
- Clear photo(s) clearly showing the damaged or broken item(s)
- A brief description of the issue
- Step 2: Our customer service team will review your email and photo(s) to verify the damage. We will do our very best to respond to your email within 3 business days with instructions on how to proceed.
4. Replacement Process:
- If your replacement request is approved, we will ship a replacement item to you at no additional cost.
- If the exact item is no longer available, we will offer you a comparable item of equal value or store credit for future purchases.
5. Exceptions:
Please note that the replacement policy only covers items that are broken or damaged during shipping. We do not offer replacements for items damaged due to mishandling, misuse, or improper storage after delivery.
6. Contact Us:
If you have any questions or concerns regarding our Refund and Replacement Policy, please don't hesitate to contact our customer service team at hello@glennfoodco.com. We are here to assist you and provide the best possible support.
7. Policy Changes:
DelightfullyHot.com reserves the right to modify, amend, or update this Refund and Replacement Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on DelightfullyHot.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Replacement Policy.
Thank you for choosing DelightfullyHot.com. We appreciate your business and look forward to serving you again in the future.
Sincerely,
Lauren & Zack Glenn
DelightfullyHot.com
Glenn Food Co.
- Clear photo(s) clearly showing the damaged or broken item(s)
- A brief description of the issue
- Step 2: Our customer service team will review your email and photo(s) to verify the damage. We will do our very best to respond to your email within 3 business days with instructions on how to proceed.
4. Replacement Process:
- If your replacement request is approved, we will ship a replacement item to you at no additional cost.
- If the exact item is no longer available, we will offer you a comparable item of equal value or store credit for future purchases.
5. Exceptions:
Please note that the replacement policy only covers items that are broken or damaged during shipping. We do not offer replacements for items damaged due to mishandling, misuse, or improper storage after delivery.
6. Contact Us:
If you have any questions or concerns regarding our Refund and Replacement Policy, please don't hesitate to contact our customer service team at hello@glennfoodco.com. We are here to assist you and provide the best possible support.
7. Policy Changes:
DelightfullyHot.com reserves the right to modify, amend, or update this Refund and Replacement Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on DelightfullyHot.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund and Replacement Policy.
Thank you for choosing DelightfullyHot.com. We appreciate your business and look forward to serving you again in the future.
Sincerely,
Lauren & Zack Glenn
DelightfullyHot.com
Glenn Food Co.